Absolutely! Please email us at support@socalijewelry.com with your warranty inquiries.

By submitting a warranty claim, you agree to the following terms:

• Return of Affected Product: If your warranty claim is approved, the affected product must be returned to us for quality assurance review and testing.
• Replacement or Store Credit:
  • If the item is in stock and your claim is accepted, we will replace it with the same item.
  • If the item is out of stock or discontinued, you will receive store credit equal to the original purchase price.
• No Refunds or Exchanges: Refunds, exchanges for different items, sizes, or materials, will not be provided.
• Third-Party Purchases: Products purchased through third-party vendors may have different warranty policies. Please refer to the original seller for details.
• Third-Party Services: Using third-party repair services will void our warranty. Warranty claims will not be accepted for products with post-purchase modifications.
• Promotional Items: Products received as part of a promotion or campaign may not be covered under the warranty policy.

For additional details, please feel free to contact us directly.

We offer free 15-day returns for customers in the U.S., starting from the date of delivery or in-store pickup.

Return Requirements

• Items must be in their original condition, showing no signs of wear or damage.
• Items returned by mail must include all original packaging, including tags, box, and pouch.
• Items purchased as part of a set must be returned as a complete set; individual components are not eligible for refund, store credit, or size exchange.
• The following items are non-returnable:
• Earrings used for piercing during a piercing appointment
• Final sale items

Shipping fees are non-refundable.

For any questions or further assistance, please contact our customer support team.

We offer 15-day exchanges for all online orders.

Please have your order confirmation email, order number, or gift receipt ready. To be eligible for an exchange, items must meet the return qualifications outlined in our Returns Policy.

Shipping timelines provided are approximate and do not account for weekends, holidays, or any unforeseen delays (e.g., weather, volume, traffic, etc.). Please note that processing times are not included in these estimates. For the most accurate delivery date, refer to the shipping timeline at checkout.

For customers in Los Angeles, California, we offer same-day local delivery through Milkyway, ensuring that orders placed are delivered on the same day.

If estimated dispatch dates are more than 7 days apart (for U.S. orders), your order may be split into multiple shipments.

Shipping fees are based on the subtotal before taxes and discounts and are non-refundable.

18K Gold-Plated Jewelry

With proper care, our 18k gold-plated pieces can last a lifetime. Its elegant, subtle hue makes it perfect for everyday wear, anywhere.

What to Know About Wearing Gold Jewelry

18k gold-plated jewelry is softer and more prone to scratches and bending. To keep your 18k gold plated jewelry in top condition, avoid wearing it during physically demanding activities that could cause damage.

How to Store It

When not in use, store your jewelry in a safe, dry place to protect it from everyday exposure and environmental factors.

How to Clean It

Though 18k gold is built to last, it benefits from gentle care and occasional polishing. To maintain its shine, gently clean it with a soft-bristled brush or cloth using warm water and mild, detergent-free soap. Avoid abrasive cleaners.

Sterling Silver

925 Sterling Silver is known for its durability and is designed for everyday wear.

How to Store Sterling Silver Jewelry

Store your sterling silver jewelry in a safe, dry place, and use the anti-tarnish strip provided with your purchase to protect it from daily exposure. All of our jewelry cases are lined with anti-tarnish microsuede for easy care.

How to Clean Sterling Silver Jewelry

Regular maintenance is key to prolonging the life of your sterling silver jewelry. Wipe your pieces with a soft, dry cloth to keep them clean. To remove the tarnish, gently buff with a silver polishing cloth.

Note: Oxidized silver pieces require special care. Since they have a unique finish, we recommend cleaning them with a dry cloth only—no water or silver cleaner—otherwise, the finish may be removed.